Friday 23 November 2012 by Formelia Alberthine

Level of concern at quality of care, hugely concerning, says regulator

Public concern at the quality of care provided to people in the care sector is beginning to cause undue suffering to those who are supposed to monitor such things, according to regulators.

The Care Quality Commission’s (CQC) warning comes after they were quizzed about the level of concern they display at the standard of care currently experienced by many in the system.

Chairman of the CQC, Trevor Part, said it was hugely concerning that so many people wanted to look closely at the job his organisation was doing of looking closely at the care given to their loved ones.

“There is huge concern within the industry that people unfamiliar with Health Care practices in England are making uneducated assessments of what ‘awful care’ actually is,” he told us.

“It’s difficult enough performing to an unsatisfactory standard, without prying eyes on you all the time.”

“People really do have unrealistically high expectations when it comes to people they care about. It’s like they want every single one of them to live for as long as possible.”

Care sector concern

Ex-care home resident, Sheila Mount, found the CQC’s findings as unappealing as the food during her time in care.

“I am concerned that being concerned at something concerning is causing such concern.”

“Should I be concerned at that?”

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