Wednesday 19 July 2017 by Jack Marshall

Call centre employee treated for shock after man admits to being in an accident that wasn’t their fault


Call centre operative shocked

A call centre employee was treated for shock yesterday after someone they’d cold-called admitted that they had been involved in an accident that wasn’t their fault.

Witnesses claim that Simon Williams, 42, shouted “YOU HAVE!?” before losing consciousness and slumping over his ergonomic keyboard. He was subsequently rushed to hospital where he remained overnight.

Mr Williams is believed to be the longest serving member of staff at his call centre, having worked there for almost three weeks.

Despite the seriousness of the incident, Mr Williams’ employer, Nev Burke, insists that it could not have been prevented.

“Nothing like this has ever happened before. It’s totally unprecedented.

“When my staff phone people, I expect them to be told to piss-off. I could never have anticipated that someone would mistake one of our unsolicited nuisance calls as being a genuine offer of free legal assistance.

“Still, it could’ve been worse for Simon. If the person he’d called had also said that they’d been mis-sold a PPI, the shock would probably have killed him.”

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